At Under399Store, customer satisfaction is our priority. We understand that sometimes, an item may not meet your expectations. Our Returns and Exchanges policy is designed to make your shopping experience as hassle-free as possible.
1. Returns Policy
You may return eligible items within 5 days from the date of delivery, provided the following conditions are met:
- The item is unused, unwashed, and in its original condition with all tags and packaging intact.
- The item has not been worn or damaged.
- The return request is initiated within the return window.
2. Exchange Policy
We offer exchanges on eligible items if you have any damage. The exchange is subject to the following conditions:
- The item is returned in its original condition, with tags, packaging, and receipt.
- Exchanges are subject to stock availability.
- If the exchange item is of higher value, the difference in price must be paid.
If you wish to exchange an item, please contact us within 5 days of receiving the order.
3. Non-Returnable/Non-Exchangeable Items
Some items may be excluded from the return or exchange policy for hygiene or safety reasons, including:
- Innerwear and swimwear
- Jewelry and accessories
- Beauty and health products
- Sale or discounted items (unless stated otherwise)
4. How to Return or Exchange
- Step 1: Contact our customer service team within 5 days of receiving your order, either through our Contact Us page or by emailing us at [support@Under399Store.com].
- Step 2: Provide your order number, the item(s) you wish to return or exchange, and the reason for the return/exchange.
- Step 3: After approval, we will guide you on how to send the item(s) back to us. The return shipping costs may be covered by the customer, depending on the reason for the return.
5. Refund Policy
Once we receive and inspect your returned item, we will process your refund within 7-10 business days. The refund will be credited to the original payment method used for the purchase.
- Full Refund: If the item is returned within the return window and meets all eligibility criteria, a full refund will be issued.
- Partial Refund: If the item shows signs of use, damage, or is returned after the policy period, a partial refund may be issued.
- Refund Method: Refunds are processed through the same payment method used during the purchase (credit/debit card, digital wallet, etc.). If the original payment method is unavailable, we will contact you for alternative arrangements.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately within 12 hours of receiving your order. We will arrange for a return, exchange, or full refund, depending on the situation. Please provide clear unboxing uncut vedio without any edit, the damaged or defective item when you contact us.
7. Shipping and Handling Costs
- Return Shipping: The customer is responsible for return shipping costs, unless the item is damaged or defective.
- Exchange Shipping: If you are exchanging an item, shipping charges may apply for the new item if it's of a different size or color.
- Original Shipping Fees: Shipping charges on the original order are non-refundable, except in cases where the item is defective or damaged.
8. Changes to This Policy
Under399Store reserves the right to modify or update this Returns and Exchanges & Refund Policy at any time. Any changes will be posted on our website, and the updated policy will be effective immediately upon posting.
9. Contact Us
If you have any questions or concerns about our Returns and Exchanges policy, please reach out to our customer support team:
- Email: [under399store@gmail.com]
- Phone: [+91-90083 51511]