At Under399Store, we strive to deliver your orders in a timely and efficient manner. This Shipping and Delivery Policy outlines the process for shipping, delivery times, and associated costs. Please read it carefully to ensure a smooth shopping experience.
1. Shipping Locations
We currently offer shipping to locations across India. Delivery services may be available to most regions, including urban and rural areas. If you are unsure whether we deliver to your location, please contact our customer support team.
2. Processing Time
Once your order is placed and payment is confirmed, we begin processing your order. Most orders are processed within 1-2 business days. If any item is out of stock or unavailable, our team will notify you via email and provide an estimated restocking or shipping time.
3. Shipping Methods and Delivery Time
We offer several shipping methods, including:
- Standard Shipping: Delivery usually takes 5-7 business days depending on your location.
- Express Shipping: Faster delivery within 2-3 business days for selected locations.
Please note that delivery times may vary due to factors such as location, weather conditions, and courier delays. Under399Store is not responsible for delays caused by third-party delivery services.
4. Shipping Charges
Shipping charges are calculated based on the weight of the items in your order and the delivery location. You can view the exact shipping cost during checkout before making your payment. Under399Store offers free shipping on orders above a specified amount (e.g., ₹999), which will be displayed at checkout.
5. Tracking Your Order
Once your order is shipped, you will receive an email with a tracking number and a link to track your package in real-time. You can also log into your Under399Store account to view your order status and tracking details.
6. Multiple Shipments
In some cases, if your order contains multiple items, they may be shipped separately. This is to ensure that all products reach you as quickly as possible. You will receive tracking information for each shipment.
7. Shipping Delays
While we strive to meet our delivery estimates, certain circumstances such as weather, holidays, and third-party shipping provider delays may affect delivery times. If there is a delay in delivery, we will notify you via email.
8. Missing or Damaged Items
If your order arrives and the item(s) are damaged or missing, please notify us within 12 hours of receiving the package. You may contact our customer support team to initiate a return or exchange for defective or damaged goods.
9. Shipping Restrictions
Some items may have shipping restrictions due to size, weight, or legal regulations. If this applies to your order, we will notify you before shipping and offer alternative solutions if available.
10. International Shipping
At this time, Under399Store only ships within India. International shipping is not available. For future updates, please refer to our website or contact customer support.
11. Customer Responsibilities
- Ensure the correct shipping address is provided at checkout. If an incorrect address is entered, Under399Store is not responsible for delayed or lost shipments.
- If you are unavailable at the time of delivery, please ensure that there is someone to receive your package or arrange for an alternate delivery address.
12. Contact Us
If you have any questions or concerns regarding our Shipping and Delivery Policy, please reach out to our customer support team:
- Email: [under399store@gmail.com]
- Phone: [+91-90083 51511]
Thank you for shopping at Under399Store! We appreciate your business and strive to provide you with the best shopping experience.